Contact Us

We are dedicated to delivering high-quality customer support to players throughout Australia. Our approachable and knowledgeable team is available to help with any questions about your gaming experience, account-related matters, or concerns connected to our pokies platform.

Whether you require technical assistance, help with payments, or advice on responsible gambling, our support team is here to keep your experience smooth, secure, and enjoyable.

Available Support Channels

• Live Chat — Get instant help directly on our website (fastest option)
• Email — Send detailed enquiries to [email protected]
• Phone — Call our Australian helpline: 1800 858 858

Expected Response Times

• Live Chat: Immediate during service hours
• Phone: Usually answered within minutes
• Email: Replies within 24–48 hours

For quicker assistance, please have your account username or relevant details ready when reaching out. Our experienced team can help with technical problems, payments, account verification, responsible gambling support, and general platform questions.

All communications are treated with strict confidentiality in line with Australian privacy regulations and our data protection standards.

Support Hours

• Monday to Sunday: 8:00 AM – 12:00 AM (NZST)
• Live Chat and Phone support available during these hours
• Email support is monitored seven days a week

Frequently Asked Questions

Before reaching out, you may find quick solutions in our FAQ section. Topics cover account registration, deposits and withdrawals, bonuses, game performance, and responsible gambling information.

Responsible Gambling Support

If you need help managing your gambling activity or setting limits, our team is ready to assist. You can also visit our Responsible Gambling page or contact external support services.

• Gambling Helpline Australia: 1800 858 858